Confidentiality and security is imperative
During sessions - content
Anything said within sessions is confidential. The setting in which sessions occur is private and secure and assures no disruption and it is preferred for you to also find a space and time which can also be uninterrupted to ensure you are able to settle in and focus on your sessions. There are some exceptions to sessions, only when agreed, for example new-born's may attend with mothers and fathers attending post natal sessions if there is no available care.
No information will be shared unless there are concerns for your welfare, harm to self or to others or any information spoken of which reflects, insinuates or links to criminal activity. In which case there will be discussion around this and potentially information given to relevant safeguarding and/or third parties. This would also include the sharing of contact information.
Your personal data
The data collected from you (name, contact phone number, email address), is held only for contact purposes by hello. hello adheres to the GDPR regulations which can be found here, your information will not be shared with any other persons or businesses. Information is kept on an external hard drive and locked securely in a keyed safe.
Session notes and assessments are also stored securely and will be destroyed 3 years after sessions end.
Zoom, the online video platform used for sessions is one of the most secure online meeting platforms available. They are SOC2 compliant and certified by TRUSTe for privacy. You can read the security information direct from Zoom here.